Making Every RV Customer an Avid Promoter of your Dealership

Richard will show your RV team how to make every client connection a positive one.  With his customer satisfaction training seminars he will demonstrate practical ways you can hold on to your valuable RV customer baseand win repeat RV business.  His customer service training courses also show you how to measure your organization's ability to meet customer expectations..

This training: course gives you the competitive advantage you need to survive in a tough RV business climate.  In today's customer-oriented business environment, "people skills" are critical for personal and organizational success. This has never been truer than when your client is buying an RV, the largest depreciating asset they will ever purchase.  This RV customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

How You  Will Benefit

• Learn how to gain repeat RV business
• Know what RV customers expect before they ask for it
• Increase your credibility with RV customers - and your value to your organization
• Manage stressful situations more effectively
• Recognize the signals of customer irritation - and how to respond to find a workable solution 

• The benefits of beyond excellent RV service
• Focusing on RV customer service success
• How RV customer service creates revenue
• Why 90% of RV customer satisfaction is based on perceptions
• Focusing on customers' top two expectations to save time and reduce stress
• Dealing with difficult RV customers
• Responding effectively to specific customer behaviors

Who Should Attend

Customer service representatives, technical and support personnel, sales people, financing specialists, business owners - as well as managers who want customer service training in order to reinforce their skills and train their staffs.

Master Your Practice with PracticeMasters Training

Two days that will change your practice - forever! Richard Parker will teach you every aspect of building the practice you have always wanted. Whether you desire to earn a million dollars per year or build a practice that runs with as little as two days per week of your time, PracticeMasters will show you how.

Richard's PracticeMasters training classes are small by design. Limited to 18 financial professionals per quarter, you will have the one-on-one time you need to learn the techniques that have made Richard one of America's top producers. His high-tech Learning Center is the perfect environment for hands-on training. You will learn how to "plan to succeed" in your practice and achieve that upon which you focus your efforts. Some of the subjects covered are:

• How to run your practice more effectively
• Know your cost to boost your bottom line
• How to hire and compensate staff
• How to build a turnstile planning practice
• How to boost your income to $700+ per hour
• What a top-producer's office should look like
• Much, much more...

Leadership in the Financial Services Industry

"He's a born leader!" Well maybe, and then again maybe not. While that short five-word statement has a nice ring to it, few parents are presented with a seven-pound eight-ounce baby leader when their little bundle of joy is born. Leadership is learned; and it can be learned by those in your organization too.

Richard will share with your organization a wide range of leadership tips, tools and techniques including the following:

• Leading your way to success.
• How to succeed by helping others get what they want.
• The traits of a successful leader.
• The different styles of leadership; which is right for you?
• Taking ownership in your leadership decisions.
• Building a team that is destined for greatness.
• Teaching your leadership skills to your team.
• What to do when it all goes wrong.
• The difference between dreams and goals.
• How to get your team to buy in to your goals.
• Defining your purpose.
• Focusing your God-given ability to the task at hand.
• Discovering the leader inside.

If you desire to build an assembly of leaders within your organization, you need only look as far as master speaker/trainer Richard Parker. Your conference, convention or training event will come alive with the excitement and insight delivered by Richard in his "Leadership in the Financial Services Industry" presentation.

Team Building

No man is an island. Those words were never truer than when applied to a financial advisor building their perfect practice. While we all excel in some areas, in others we are less than perfect, and everyone needs help sometimes. In business, this is where the team comes in. Teams bring a palette of talents to the table, but there is a great deal of difference between a group of people and a team. Teams work together; teams understand each other; teams become a singe unit focused on success, on reaching a common well-defined goal. And teams don't just happen -- they are not born, they are built.

This presentation is about building that efficient, well-oiled machine; building your success team. There are few in the financial services industry that are more well-suited to edify these team-building steps than Richard Parker. Over his twenty-year career, he has leveraged a number of strong teams to build a million-dollar practice, a two-million dollar branch, a publicly traded broker dealer, and one of the largest training and seminar companies in the United States. Richard's team-building experience is not just theory. It has been learned "in the trenches" where it really counts.

Richard wil cover:

• Keeping the team functioning at peak capacity
• How to determine which jobs are best assigned to your team members.
• Team communications; the lifeblood to success.
• The steps to build your team goal.
• How to attract, hire, fire and compensate team members.
• At what level of production must you add another team member?
• The true cost of not building a team.
• Solving problems within your team.
• Assigning team duties; matching tasks with abilities for maximum results.
• Why it's better for your team, rather than you, to service clients and solve their problems.
• How increasing your payroll expense can increase your bottom line.
• Beginning with part-timers when you are priming your pump.
• What percent of your gross should go to payroll, rent, marketing and other expenses?